Dear Susan,
Outstanding! Fantastic! Fabulous!
These are the words that come to mind as I think about the experience of working with you on selling the family home in Los Altos. I want to thank you for making it relatively painless. I interviewed several realtors, but when I met you and learned about your experience and approach to the selling process, I knew you were the one I wanted to work with.
I was impressed with your attention to detail and follow through. I really appreciated how quickly you got back to me whenever I had a question or concern, and I had a lot of them! I realized I was in good hands. You gave me your opinions, and respected mine and I never felt pressured. In almost all cases I used your recommendations which were consistently "spot on".
You guided me smoothly through the whole process of getting the house ready, arranging the inspections, renovations and repairs, hiring the cleaning service, and staging. Your expertise really shines through in this area. At the end of this process my mother's old, drab house looked like a little jewel, culminating in a sale well over the asking price after the first weekend on the market.
Once again thank you for everything. I sincerely hope we get to work together in the future, and will recommend you to anyone I know in need of a realtor.
Sincerely, Jeannine Nunez
November 9, 2016
Susan Kramer
Intero Real Estate
496 First Street, Suite 200
Los Altos, CA 94022
Dear Susan,
I wanted to write to thank you for helping my sister and I with the sale of my parent's home. You were recommended to us the by the lawyer helping with my parent's trust, and I am very grateful for that referral.
Putting a house on the market after a death in the family is a stressful and emotionally exhausting experience. I was very thankful for your calm demeanor, and your reassurances that everything would come together. You were able to help us with everything from arranging inspections, removal of furniture, landscaping, painting, and staging. The pictures of the home, and the virtual tour on your website were beautiful.
I am also thankful for your stepping us through the complicated process of selling a house. You were able to make something stress less so with your clear explanations of how things worked, and what to expect. I was pleased with the way you kept us informed with the frequent updates. The actual negotiations went so smoothly because of your hard work and guidance.
Thank you for all your help,
Sharalyn Oguri
From: Tralece Clark
Date: May 22, 2016 at 9:30:08 AM PDT
To: Susan Silver
Subject: RE: 1372 and 1380 Univ, SJ
Dear Susan,
I want to take this time to thank you so much for the wonderful experience I had selling 2 properties through your office. Even though I was in another state, and there were two properties being sold by two heirs to an estate, the whole process went very smoothly. I was able to sign paperwork online, so didn't have to travel to California in order to complete the sale. You and your office were so friendly, helpful and knowledgeable that the whole process was very easy, and you were able to get us a very good sale price.
I would certainly recommend you and your services to anyone interested in selling or buying a home through you. It has been a pleasure dealing with you. Just wanted you to know how much I have appreciated all you did for us through this complicated sale.
Sincerely,
Tralece Clark
April 18, 2016
Susan Silver
Intero Los Altos
496 First Street, Suite 200
Los Altos, CA 94022
Dear Susan,
Congratulations on all of your success!!!!!
Your hard work and dedication paid off. You achieved one of Intero's most prestigious designations in 2015. You are a member of Intero's 2015 President's Circle. The President's Circle is reserved for an exclusive group of people at Intero....you are one of those. Keep up the great work and keep inspiring.
We are blessed to have you as part of the Intero Family.
I look forward to seeing you and celebrating your accomplishments on May 12th at our first Intero Honors luncheon to be held at the Paul Masson Mountain Winery in Saratoga.
Continued Success,
Tom Tognoli
Founder, President & CEO
To Whom it May Concern,
During the summer of 2015, Susan Silver was my Realtor helping prepare my mother’s condominium in Sunnyvale, CA, for sale. As I live out of state, she was completely in charge of an extensive remodel to prepare it for sale as well as the sale itself.
The remodel was finished in a timely manner and the results were spectacular. I have no doubt the time and money invested more than paid off as reflected in the sale price. In every step of the process, Susan was professional and very thorough, keeping me informed and updated.
I would highly recommend Susan to handle any property transaction. Her commitment to do the best job possible was evident every step of the way.
Sincerely, Eric Lunde
___________________________________________________________________________
I am writing this letter to recommend the services of Susan Kramer Silver of Intero Real Estate Services. Susan was recommended to me by my lawyer, a day after the death of my 91 year old mother on July 1.
I live and work in Georgia and it was important to me to be able to sell my mother’s home in Mountain View, CA as soon as possible. As an educator, I had the month of July off and I had hoped to settle everything during that time. So, I called Susan during my visit with the lawyer and she arranged to meet with my daughter and me that very afternoon. We were impressed with her from the minute we met. She showed herself to be very knowledgeable of Mountain View Real Estate. She was personable and we all had an instant rapport. We did not even consider interviewing another agent.
From that moment on Susan sprang into action. She hooked us up with Kuzak’s Closet to help with the estate sale and the clean-up of my mother’s household items. I was also able to meet at least 3 of the home inspectors and the painter, that Susan recommended, during my stay. They were all very professional: always on time and willing to explain their findings with me.
The afternoon that I was to return to Georgia Susan even stopped by the house to say good-bye to me and wish me well. This gesture meant so much, as she had just spent a long weekend showing another house.
Once I returned to Georgia Susan updated me routinely about getting the house ready for market and the offers we received. The Title company representative walked me through the escrow papers and Susan stayed in close contact until the house closed on September 18. She was always kind and patient. My family and I feel so fortunate to have found Susan to help us through the process of selling my mother’s home long distance. We shall be forever grateful! We highly recommend her services!!!!
Sincerely,
Pamela Potter and Family
___________________________________________________________________________
Hi Susan,
I just want to thank you for above and beyond service in the sale of my Nana's home in Mountain View this year. From the moment we met until our closing you were top-notch. Being that I live out of state this was a tricky transaction and there was so much to be done.
All of your ideas and referrals were excellent. From the estate sale contact to managing all of the repairs, inspections and contractors to get the home ready to sell, you did it all. Your work and ideas led us to getting $400,000 over our asking price and to an excellent buyer who chose to maintain the integrity of a home that was in our family for 68 years. Needless to say, we couldn't be happier. And as a fellow Realtor, I was so impressed by your work ethic, communication and knowledge.
Thank you for everything. Please feel free to use me as a referral anytime you have a client who might want to call your references. I'd be very happy to talk to them and share our very positive experience.
Jill Bittner
Broker
Tukee Homes Realty
602-214-6867
___________________________________________________________________________
Dear Susan,
I am writing to thank you for handling the sale of my Aunt's home in Palo Alto after her death at the end of December. As I live in Wisconsin, I was very concerned about being able to get the home cleaned out and ready for sale in the two weeks I was able to get off of work in January. It could not have been completed without all of your help. From your wonderful nework of people to take donated items to a church and to haul unusable items for disposal, I was able to clean out the house in the time alotted.
However, after my work was finished is when you really took over this project. Due to your personal attention, a timely inspection of the premises was accompished and the entire home was painted and ready to be put on the market. At your suggestion, the gardener was told to prune bushes and to make sure the yard was manicured.
Due to your caring approach, the home was ready to be placed on the market the weekend of February 12, 2011. Although you assured me that the sale would be fast, I was amazed that it sold that weekend.
I am convinced that without your caring approach and attention to detail, the results would not have been the same. Although I am located in Wisconsin, I would certainly recommend you to anyone that is in need of real estate services in your area without reservation.
I wish you continued success and thank you again for all of your help.
Sincerely,
Char-Ann Sizer
___________________________________________________________________________
June 24, 3010
Dear Susan,
I want to thank you for your efforts to successfully prepare, market and sell the condominium in San Jose. The high level of professionalism, experience and knowledge you brought to this task was impressive.
I so appreciated your responsiveness and the manner in which you made me comfortable right from the very start. You are a consummate professional and it has been my pleasure to work with you. Thank you.
Sincerely,
Steve Newton, Ph.D, Trustee and Licensed Clinical Psychologist
___________________________________________________________________________
October 30, 2009
Dear Susan,
It was a pleasure working with you, especially during a difficult market. The decision to sell our house was not an easy ont to make and it was crucial that our client/agent relationship remain professional. Your honesty and calm demeanor mitigated stressful moments.
Facing disappointment from multiple bidding situations, you used your outstanding relationship with other agents and found a house for us before it even went on the market. We are convinced that if it had not been for your persistence we would sstill be looking for a house to buy. We know this as we continue to watch the market in our desired neighborhood.
While we had multiple offers on our house, your communication and negotations with the buying agents brought forth an offer that we could comfortably accept.
All of this along with your positive attitude and tenacity makes you a wonderful real estate agent and one that we would highly recommend to anyone looking to buy or sell a house.
Sincerely,
Deborah and Daniel Rockey
___________________________________________________________________________
Aldersgate United Methodist Church
4243 Manuela Avenue
Palo Alto, CA 94306-3705
Rev. Roger Morimoto
To Whom It May Concern:
My name is Roger Morimoto, pastor of Aldersgate United Methodist Church in Palo Alto, California. I was the trustee for my mother’s estate and in need of selling her home in a timely fashion. Furthermore, the circumstances surrounding the sale of the house required careful documentation. Recommended by the lawyer of my mother’s trust, I hired Susan Kramer Silver as the realtor for the sale of the house.
Given the complicated parameters related to the estate, the unprecedented downturn in the real estate market and the fact that the house required significant work since my mother had lived in the house for over 48 years, I anticipated a very difficult process in selling my mother’s home. Susan Silver turned out to be the perfect realtor.
At the beginning, Susan shared an overall “approach” on how to sell the house. She shared her clear opinions but never insisted on her way leaving all final decisions to me. She helped direct the clean up process, the repairs and renovation work and the final staging of the home in preparation for sale. I was constantly aware of each decision along the way. While I had the final decision, in almost all cases, I followed Susan’s recommendations which all proved very productive in the end.
In the sales process, Susan kept me constantly aware of all activity. She insured the home had the greatest exposure through advertisements and open houses. She consulted me on the pricing of the home to ensure competitiveness in this difficult market. When the need arose for documentation related to the estate, Susan was able to quickly and professionally produce the requested information.
In the end, the house sold in the required time and at a fair price. I am completely convinced this could not have been accomplished without Susan Silver. Without reservation, I give my highest recommendation for Susan Silver as a realtor. If you would like further comment, you may contact me at (650) 941-2414 or by email at
RMorimoto@sbcglobal.net.
Sincerely,
Roger Morimoto
Pastor, Aldersgate United Methodist Church
Sue Kuhn
Las Vegas, Nevada 89123
Susan Kramer Silver
Intero Real Estate
496 First Street, Suite 200
Los Altos, CA 94022
Dear Susan,
Words cannot express my appreciation for all you have done for us. Since we live 700 miles away, coordinating all the issues you dealt with was not easy. Throughout the whole process you stayed in constant communication with us, which gave us such a comfort level.
You are amazing! You handled everything for us. You took care of arranging for inspections, hiring the cleaning service, the handyman, Junk King, and coordinated the final Title documents to be shipped to us so we would not have to make a trip back to California.
I’m so glad we followed your advice with regard to “Staging” the house. Since it was empty, we really needed that “Wow” factor and we really got it. I was so amazed at the transformation of the house. I kept going to the virtual tour just to marvel at it. Great job! Throughout the process you made recommendations that proved to be most beneficial to us financially. You are the expert as we found out.
Most importantly, I was so impressed with how quickly the house sold. The first weekend you had 25 parties come through the house and 3 offers by the end of the day. You went the extra mile in making sure there was a good back-up offer should the first one fall out. That kind of thinking is what sets you apart from other real estate people we have worked with in the past. I really appreciated your honesty, diligence, follow-through, communication and respecting my decisions.
In closing, please give my name and number to anyone who is on the verge of hiring you. It was such a pleasure I’m almost sorry we sold the house so quickly. Well not really, but that’s how pleased we were with you!
Warmest regards,
Sue Kuhn
(702)263-0971
Susan Silver
Intero Real Estate Services
496 First Street, suite 200
Los Altos, CA 94022
Dear Susan,
A heartfelt thanks for all you did during the sale of my aunt’s home after her passing. Your overwhelming patience and kindness, even during times when I was most difficult, gives you saint status.
I greatly appreciated your calm presence and willingness to handle all details with regards to the sale of my aunt’s home so that I would not be burdened while already dealing with my loss ad being away from my family for over two months. The fact that I didn’t have to make arrangements for inspections, repairs, cleaning, removal of debris or staging of furniture left me time to concentrate on more urgent matters. The virtual tour on the Intero website was well done and your explanation of the contract in terms that I was able to understand was a welcomed relief.
Your honest and caring nature are an asset not only on a personal level, but also to your profession. One needs only spend a short time with you to understand why you were chosen to be our realtor.
Lastly, please express to Ms. Deborah Radin my appreciation for placing your name on the list of real estate agents provided.
Again, thank you for everything you did. You are truly amazing!
Sincerely,
Robyn Mitchell
106 McKinney Street
Estill Springs, TN 37330
931-649-5969
To Whom It May Concern:
I am writing this letter as a personal recommendation for Susan Silver. Susan sold my house for me in July of 2006. Susan was recommended to me by my attorney. My husband had just passed away and I was leaving our home of 35 years for a new home in Oregon.
From the very beginning Susan was wonderful. I felt that she took her time and really listened to me as I told her all of the information about our home like when it was built, as well as some personal stories. I felt that she left there with a real sense of our lives and home and the kind of people I hoped would buy it.
She returned with a very organized plan of repairs and renovations for the house and cost estimates to make it market ready. She presented extensive market research to support her estimate of the best asking price. I was so impressed with all of her work that I listed my house with her right then. I was anxious to move as planned, and Susan assured me that she would handle everything for me after I was gone.
She definitely kept her word. She handled all of the renovations and repairs. She hired and scheduled all of the work and got multiple estimates to get the best prices for me. She stayed in close communication with me and kept me informed of the progress. She even picked up my mail and forwarded it to me in Oregon. She kept to all her timelines – a job in itself. I had one major problem: a heating oil tank had to be remove from my property and disposed of. This was something that I had been unable to accomplish for several years. She found the people to do it, worked with the EPA inspector and handled it all beautifully.
When all the work was finished the house was beautiful. She had her showing and found a buyer. She worked very hard with his agent to work out a great price and all of the details. I relied upon her for her expertise in negotiating. She was very honest with me as well she felt I could get a better offer, and just as honest when she felt the offer was good. I accepted the offer and was very happy with the price. At one point it looked like the buyer might have a glitch arranging his mortgage and Susan already had a list of other agents with interested buyers. However, everything worked out with the first buyer and he purchased my home.
You cannot imagine how wonderful it felt to be able to move to my new home in Oregon and know that everything was so well taken care of by Susan. I was able to let go and be free to enjoy my new life.
I highly recommend Susan as a real estate agent. She is a bright, kind, honest, caring professional who will do a great job of selling anyone’s home. It is a pleasure knowing her.
Sincerely,
Ruth Bioletti
Hood River, OR
Nancy and Ken Rudin
Palo Alto, CA 94306
Susan Silver
Intero Real Estate
496 First Street, Suite 200
Los Altos, CA 94022
Dear Susan:
I want to thank you for the outstanding advice, service and support you provided Ken and me during our relocation on the Peninsula last year. Below is a letter of recommendation you may share with potential clients.
--- Letter of Recommendation ---
Susan Silver represented Ken and me in two real estate transactions in 2006 – the purchase of a home in Palo Alto and the subsequent sale of a home in San Carlos.
We began our search in January 2006. Ken’s and my differing priorities and open-ended purchase timeframe made our new home search a time intensive one for Susan. At times it seemed what we wanted would never materialize, but she provided a calm checkpoint for us to revisit and confirm our changing priorities. What I appreciated most was her sincere and unrushed style that acknowledged that a home purchase is an important and highly personal decision.
Susan took time each week to preview dozens of homes for us (including those not on her weekly tour!), appropriately evaluated which ones I should look at, took me back several times to numerous homes, repeated the visits with Ken and me together, waited patiently as we critiqued all aspects of each listing: the house, lot, neighborhood, wider community, commute distances, schools and purchase details. Susan helped us by sharing her extensive knowledge of the Bay Area, providing additional resources to help us make an informed decision, keeping us all motivated – even as we dropped houses that we had seriously considered, and moving quickly to get last minute details we required to confidently draft offers.
Her experience and advice during the offer, negotiation and purchase phases was invaluable and emotionally settling. We appreciated the professional and friendly way Susan negotiated on our behalf and feel so lucky to have purchased our home in Palo Alto. The seller’s real estate agent lives on our street and has become a friend of our family’s; she says it was a pleasure to work with Susan.
We are glad that we also chose to have Susan sell our home in San Carlos. We hadn’t realized that there would be pressure from the real estate agents that dominated our neighborhood to gain our listing. Additionally, we were concerned about a nearby house that had been on the market for many months and a nearby house that was listing simultaneously with ours. She helped us navigate both the aggressive agents and the comparable listings with confidence.
Susan walked through our home with us, providing guidance on items we might want to address prior to listing. We were in the middle of many upgrades and her comments helped us focus and get the house ready for tour right after we moved out. She provided many helpful resources, including a staging company that we loved. Susan put together a great marketing plan, including a compelling flyer that summarized all of the great things about our home and community. She had to continually deal with the local agents who had wanted our listing and did so with grace, getting one to relocated piles of landscaping material prior to our open house.
San Carlos was a slow market at the time of our sale. Even so, we received 2 offers within a week of listing our home! Susan gave us great advice on how to counter offer and we were very pleased with the outcome. The buyers and the buyer’s agent were grateful that they had been given an opportunity to make a second offer; they told us how nice it was to work with Susan.
Days after the walkthrough on our old home, we received a call that there was a significant problem – water was leaking from an upstairs bathroom and had seeped through to the downstairs ceiling. Susan helped navigate this gray area beautifully, offering the new owners information that might help identify the leak and repair the problem. The new owners appreciated the quick attention and thanked us again for the opportunity to buy our home; they didn’t request us to cover any damage expenses.
We knew that our relocation would require a lot of work on our part and stress our already busy lives. Susan moved both of our real estate transactions quickly and professionally, allowing us to focus on all of the other details involved in moving our family. We are pleased that Susan was able to represent us in both of our real estate transactions and highly recommend her to others in need of real estate services.
Sincerely,
Nancy E. Rudin
Kenneth M. Rudin
To Whom It May Concern,
We are very pleased to write this recommendation for Susan Silver.
Under difficult personal circumstances (geography, personal loss…), Susan was superb in managing the sale of our home in Los Altos Hills.
We were unable to be in the area except on rare occasions. Susan was very much on top of everything locally and kept us totally informed as to how things were progressing.
We were pleased with the sales price of the house too – but perhaps equally importantly, Susan was very accurate and candid as to what we should expect in terms of the price – her knowledge helped make the listing price discussions go very well.
Again, due to our being away, Susan was instrumental in coordinating the work that was needed to prepare the house for sale – as with the pricing, her recommendations were “dead on”.
If there is ever a need in the future, we would not hesitate in the least to work through Susan again and would highly recommend her.
If there are any questions we might be able to answer, please do not hesitate to have Susan put you in touch with us.
Sincerely,
Fred Kellogg & Amy Smith
San Jose, CA
To Whom It May Concern:
I would like to recommend Susan Kramer Silver, realtor at Intero Real Estate Services, Los Altos. Her ethics, professionalism and knowledge guided me through the sale of my mother’s home in Sunnyvale.
She scheduled all inspections, painting of the inside of the house, the removal of all carpeting and the decorator with the staging of the furniture. The virtual tour on the Intero web site was outstanding. After the contract was signed, she scheduled the removal of the furniture.
I feel the secret of a good relationship is communication and Susan kept me informed of every phase of the sale. Being a first time seller, I relied on Susan’s expertise and patience to guide me through the contract. I felt my interests were always first with Susan.
I won two homes in San Jose and when the time comes to sell, Susan Kramer Silver will be my first choice as realtor.
Sincerely,
Sharon Lee Dwelle
Intero Real Estate Services
10275 N. De Anza Blvd
Cupertino, CA 95014
March, 2010
Susan Kramer Silver
496 First Street, Suite 200
Los Altos, Ca 94022
Dear Susan,
Congratulations! Your hard work and dedication to the real estate industry have earned you an acclaimed position in Intero’s 2009 President's Circle, which includes the exclusive group of Intero’s Agents that are in the top 5% of Gross Commission Income.
We recognize this achievement as well as your commitment to Intero’s corre values of trust, respect and integrity. We appreciate your continued dedication to your clients and the outstanding customer service you provide.
We are proud to have you among the leaders of our dynamic and fast-paced organization. Your client-focused professionalism and real estate expertise will help take Intero to the next level. Again, congratulations on your outstanding achievements and thank you for your commitment to your clients and Intero.
Sincerely,
Gino Blefari
Founder, President and CEO
Intero Real Estate Services
_____________________________________________________________________________
Intero Real Estate Services
10275 N. De Anza Blvd
Cupertino, CA 95014
March, 2008
Susan Kramer Silver
496 First Street, Suite 200
Los Altos, Ca 94022
Dear Susan,
Congratulations! Your hard work and dedication to the real estate industry have earned you an acclaimed position in Intero’s 2007 Executive Circle, which includes the exclusive group of Intero’s Agents that are in the top 10% of Gross Commission Income.
We recognize this achievement as well as your commitment to Intero’s corre values of trust, respect and integrity. We appreciate your continued dedication to your clients and the outstanding customer service you provide.
We are proud to have you among the leaders of our dynamic and fast-paced organization. Your client-focused professionalism and real estate expertise will help take Intero to the next level. Again, congratulations on your outstanding achievements and thank you for your commitment to your clients and Intero.
Sincerely,
Gino Blefari
Founder, President and CEO
Intero Real Estate Services
Intero Real Estate Services
10275 N. De Anza Blvd
Cupertino, CA 95014
March, 2007
Susan Kramer Silver
496 First Street, Suite 200
Los Altos, Ca 94022
Dear Susan,
Congratulations! Your hard work and dedication to the real estate industry have earned you an acclaimed position in Intero’s 2006 Executive Circle, which includes the exclusive group of Intero’s Agents that are in the top 10% of Gross Commission Income.
We recognize this achievement as well as your commitment to Intero’s corre values of trust, respect and integrity. We appreciate your continued dedication to your clients and the outstanding customer service you provide.
We are proud to have you among the leaders of our dynamic and fast-paced organization. Your client-focused professionalism and real estate expertise will help take Intero to the next level. Again, congratulations on your outstanding achievements and thank you for your commitment to your clients and Intero.
Sincerely,
Gino Blefari
Founder, President and CEO
Intero Real Estate Services
